- Kenya Airways (KQ) warns passengers about impersonators requesting flight details.
- Official communications from KQ will only come from verified contacts and channels.
- Customers are urged to update details through the airline’s official website and report suspicious activities.
Impersonation Alert
Kenya Airways has alerted passengers about individuals impersonating the airline to obtain flight information. In a statement on January 22, KQ cautioned customers against sharing personal travel details with these scammers.
The airline clarified that it only contacts passengers regarding flight changes through its official phone numbers:
- +254 711 024747
- WhatsApp: +254 705 474 747
KQ emphasized the importance of relying on its verified social media accounts and official email, customer.relations@kenya-airways.com, for communication.
Managing Bookings
Passengers wishing to update their travel details were encouraged to use the airline’s secure website:
Kenya Airways Manage Booking
Reporting Suspicious Activities
KQ urged the public to report any suspicious activities or attempts at fraud to its team via:
- Phone: +254 741 111 485
- Email: customer.relations@kenya-airways.com
Stay Safe
The airline reassured passengers of its commitment to protecting customer information and urged vigilance to avoid falling victim to scams.
