Safaricom customers across the country have recently raised questions about messages claiming they have received a “Safaricom gift.” The messages often promise free airtime, data bundles, or cash rewards and warn that the offer will expire within a few hours. While Safaricom regularly runs promotions, customers are being urged to remain cautious.
Below is what you need to know before taking any action.
How the Messages Reach Customers
Most of the messages are sent via SMS or WhatsApp and appear to use Safaricom branding. They may congratulate the recipient for being a loyal customer and request them to click a link or dial a code before a stated deadline.
Risk Behind the Urgency
The limited-time warning is often used to pressure users into acting quickly without verifying the source. In many cases, such messages are linked to scams that aim to steal personal information, airtime, data, or money from M-Pesa accounts.
How to Identify a Genuine Safaricom Gift
Safaricom has consistently advised that all official promotions are communicated through verified short codes, the company’s official website, or its confirmed social media pages. Legitimate Safaricom messages will never ask for your M-Pesa PIN, passwords, or personal identification details.
What You Should Do Before Responding
Before accepting any offer that claims to be a Safaricom gift:
Check the sender’s name and number carefully.
Do not click on suspicious links.
Confirm the promotion through Safaricom customer care or official platforms.
Delete and report any message that appears suspicious or demands urgent action.
Safaricom’s Advice to Customers
Safaricom continues to urge customers to stay alert, especially during promotional seasons when fraud cases increase. Reporting suspicious messages helps protect not only your account but also other users.
The safest way to enjoy genuine Safaricom rewards is to verify the source first. Acting without confirmation could lead to financial loss instead of a gift.
